ISO 9001:2015

ISO 9001:2015 is the basic standard for all Quality Management Systems. It belongs to a family of standards that includes:

ISO 9000:2015 Basics and Terminology – it is a dictionary standard containing basic concepts related to the Quality Management System,

ISO 9001:2015 Quality Management System. Requirements – this standard outlines the conditions that must be fulfilled in order to

produce goods and services that satisfy clients.

ISO 9004:2018 Requirements for the result improvement - It is a standard that offers recommendations for enhancing the QMS.

The only standard that is certified is ISO 9001:2015. The other two standards contain guidelines, guidelines or definitions recommended for the implementation and maintenance of the Quality Management System.

The fifth version of ISO 9001, released in 2015, followed the precedent set by Deming's PDCA (Plan-Do-Check-Act) cycle. Furthermore, the standard is flexible enough to adjust to the ever-changing dynamics of international marketplaces and enables the application of its standards to the unique needs of the organization.

According to the PDCA's assumptions in the field of action planning, the requirement of the standard is to define:

• The context of organization and stakeholders
• Determining the Quality Management System’s scope
• Identifying system procedures
• Creating a quality policy
• Definition and assignment of roles and responsibilities in the organization
• Action planning according to opportunities and risks as well as quality goals
• Organizing for modifications
• Competencies of those operating under the organization's control
• Channels of communication
• Rules and methods of supervision of documented information.